1.Q: Can you provide customized services?
A: Absolutely! We offer an extensive array of customized services to cater to your unique requirements. Our customizations include power, shape, spectrum, and color adjustments to perfectly align with your needs.
2.Q: What is your monthly production capacity?
A: Our state-of-the-art factory is equipped with advanced technology, enabling us to produce 50,000 lighting systems per month. This ensures we can effortlessly meet even the most demanding bulk orders.
3.Q: What is your MOQ?
A: Generally, our Minimum Order Quantity (MOQ) is 100 pieces. However, we also accommodate small sample orders to help our esteemed clients assess our quality.
4.Q: Can I get a sample for quality check?
A: Yes, we are delighted to provide samples for your quality evaluation.
5.Q: How long is the delivery time?
A: Delivery times vary. For sample orders, the timeframe is 1-3 days, while for bulk orders, delivery takes between 7-15 days.
6.Q: How long does your product warranty last?
A: Our products are backed by a robust warranty: 5 years for the power supply and 3 years for the equipment, ensuring long-term reliability.
7.Q: What certifications do you have?
A: Our products are certified by prominent standards such as CE, FCC, ROHS, ETL, and DLC, guaranteeing exceptional quality and regulatory compliance.
8.Q: What are your payment methods?
A: Our payment terms vary by region, typically involving a 30% T/T advance and the remaining 70% balance before shipment. This ensures a smooth and secure transaction process.