1.Q: Can you provide customized services?
A: Absolutely! We offer an extensive range of tailor-made services, including customizations in power, form factor, light spectrum, and color, all crafted to meet your precise requirements.
2.Q: What is your monthly production capacity?
A: Our cutting-edge manufacturing facility features a remarkable production capacity of 50,000 lighting systems per month, ensuring we can effortlessly satisfy substantial order volumes.
3.Q: What is your MOQ?
A: Generally, our MOQ is set at 100 units. However, we gladly accommodate small sample orders for our discerning clients.
4.Q: Can I get a sample for quality check?
A: Certainly, we are delighted to provide samples for your quality assessment and verification.
5.Q: How long is the delivery time?
A: Sample orders are delivered within 1-3 days. Bulk orders are shipped within 7-15 days, ensuring prompt fulfillment.
6.Q: How long does your product warranty last?
A: Our products are backed by a comprehensive warranty: 5 years for the power supply and 3 years for the luminaire, ensuring your investment is protected.
7.Q: What certifications do you have?
A: Our products are endorsed with CE, FCC, ROHS, ETL, and DLC certifications, guaranteeing superior quality and regulatory compliance.
8.Q: What are your payment methods?
A: Payment terms differ based on location, typically involving a 30% T/T advance payment and the remaining 70% due before shipment, ensuring smooth transactions.